Discord integrācija
Connect Asyntai AI to your Discord server for automated responses and moderation
Pārskats
Asyntai's Discord integration adds an AI-powered bot to your Discord server. Community members can ask questions and get instant answers from your knowledge base. The bot supports three response modes and optional AI moderation.
Plāna prasība: Discord integration is available on Starter, Standard, and Pro plans.
Kā instalēt
Follow these steps to add the Asyntai bot to your Discord server:
Add the Bot to Your Server
Dodieties uz Discord iestatījumu lapu un noklikšķiniet "Pievienot Discord". Izvēlieties savu serveri un noklikšķiniet Autorizēt. Bots ir gatavs uzreiz — papildu konfigurācija nav nepieciešama. Botu var pievienot vairākiem serveriem — vienkārši vēlreiz noklikšķiniet "Pievienot Discord". Katram serverim ir savi iestatījumi.
Choose a Response Mode
After connecting, select how the bot interacts with your community:
- @mention (default) — The bot responds when someone tags it. Best for servers where you want the bot available but not intrusive.
- Visi ziņojumi — AI izlasa katru ziņojumu un izlemj, vai atbildēt. Vislabāk piemērots specializētiem atbalsta kanāliem. Ietver papildu opcijas:
- Viedais režīms (ieslēgts pēc noklusējuma) — AI izmanto savu spriedumu, lai izlaistu ikdienas čatu un atbild tikai tad, kad var palīdzēt. Izslēgts, bots atbild uz katru ziņojumu.
- Kanāla apzināšanās — AI redz visu kanāla sarunu no visiem lietotājiem, ne tikai atsevišķus pavedienus. Tas ļauj sekot grupu diskusijām un atbildēt kontekstā.
- /ask command — Users type /ask followed by their question. Best for large servers where you want explicit bot interaction.
You can change the mode at any time from the setup page.
Test It Out
Go to any channel in your Discord server and tag the bot or use the /ask command. You should receive an AI-powered response within seconds.
AI Moderēšana
The Discord bot can also moderate your server. When enabled, the AI reads every message and takes action based on rules you define. Each action can be independently enabled:
Piezīme: Katra moderēšanas pārbaude tiek skaitīta kā 1 ziņojums no jūsu ikmēneša plāna kvotas, pat ja AI neveic nekādas darbības.
- Delete messages — Remove messages that violate your rules (spam, NSFW, etc.)
- Warn users — Send a visible warning for minor violations
- Kick users — Remove users from the server for repeated violations
- Ban users — Permanently ban users for severe violations
Moderation runs independently of the response mode. Even in /ask-only mode, moderation still monitors every message.
Visas moderēšanas darbības tiek reģistrētas un ir redzamas Moderēšanas žurnāla lapā, kas pieejama no iestatījumu lapas. Varat redzēt kāda darbība tika veikta, iemeslu, sākotnējo ziņojumu un kad tas notika.
Padoms: Start with Delete only, and add stronger actions once you are confident in the rules. The AI errs on the side of caution — when in doubt, it takes no action.
Proaktīvie ziņojumi
Bots var pats uzsākt sarunas, publicējot AI ģenerētus ziņojumus pēc grafika. Iespējojiet to iestatījumu lapā un konfigurējiet:
- Kanāla nosaukums — Kurā kanālā bots publicē (piem. general, support)
- Biežums — Cik bieži: ik pēc 2, 4, 6, 12 stundām, katru dienu, ik pēc 2 dienām vai katru nedēļu
- Tēmas — Par ko botam jārunā. AI katru reizi ģenerē svaigu, unikālu ziņojumu, pamatojoties uz jūsu tēmām.
Each proactive message counts as 1 message toward your plan quota.
Padoms: Izmantojiet proaktīvos ziņojumus, lai dalītos ar padomiem, izceltu funkcijas vai uzturētu kopienu iesaistītu — pat kad neviens nejautā.
Kā tas darbojas
Once connected, here is what happens:
1. A community member sends a message in your Discord server
2. If moderation is enabled, the AI evaluates the message against your rules
3. If a response is triggered (by @mention, /ask, or all-messages mode), the AI generates an answer using your knowledge base
4. The response is sent in the channel, and the conversation is logged in your Asyntai dashboard
The AI maintains conversation context per user, so follow-up questions are understood in relation to previous messages.
Tiešsaistes uzraudzība un cilvēka pārņemšana
Discord conversations appear in your Asyntai dashboard alongside other channels. On Standard and Pro plans, you can:
- Live Monitoring — See active Discord conversations in real time from the monitoring dashboard
- Human Takeover — Take over from the AI when a human touch is needed. The AI pauses and resumes automatically after 3 minutes of agent inactivity.
- Escalation — The AI can detect when a user wants to speak to a human and notify you by email
Advanced: Custom Bot Setup
If you prefer to use your own Discord Application instead of the shared Asyntai bot, expand the manual setup section on the setup page and provide your Application ID, Public Key, and Bot Token.
You will also need to set the Interactions Endpoint URL to https://asyntai.com/discord/webhook/ in the Discord Developer Portal.
Cenas
Discord integration is included in paid Asyntai plans:
- Starter ($39/mēn.) - 2500 ziņojumi/mēnesī
- Standard ($139/mēn.) - 15 000 ziņojumi/mēnesī
- Pro ($449/mēn.) - 50 000 ziņojumi/mēnesī
Messages from Discord count toward your monthly message quota, shared across all channels (widget, Instagram, WhatsApp, etc.).
Problēmu novēršana
Bot not responding
Check that the bot is online in your server member list. If using @mention or all-messages mode, the Gateway bot process must be running. If using /ask only, make sure the Interactions Endpoint URL is set in the Discord Developer Portal.
Moderation not working
Ensure moderation is enabled on the setup page with at least one action toggled on and rules filled in. The bot also needs Manage Messages, Kick Members, or Ban Members permissions depending on the action.
Missing permissions
If the bot cannot delete messages or kick/ban users, check that its role in Discord has the necessary permissions and is positioned above the roles of the users it needs to moderate.
Bot shows offline
The @mention and all-messages modes require the Gateway bot process to be running. Start it with python manage.py discord_bot and ensure it stays running as a background service. The /ask slash command works without the Gateway process.
Nepieciešama palīdzība?
Ja jums ir jautājumi vai rodas problēmas, sazinieties ar mums: hello@asyntai.com.